If you order status is showing as pending this means that the order is currently being processed into our internal system, this will change within an hour of placing your order. If your order is still showing as processing after 24 hours, please cont
ERP Exported means that your order is currently being processed within our warehouse. If you notice that your order status hasn't changed from ERP Exported after 24 hours of placing your order, please contact our customer experience team so we can ch
If your order status is showing as cancelled, it is likely that your order has not been processed correctly. This is usually due to payment issues. Please ensure that your payment was successfully taken. If your payment has not been taken, please try
Unfortunately if you place an order as Guest, we cannot add the order to your account as our system will not allow us to. As long as your email was inputted correctly, you will still receive tracking details once your order has been shipped.
If payment has been taken but you have not received any confirmation of the order, please head back to the live chat and share the details of your payment method (last 4 digits of card, or the paypal reference ID) with our customer experience team an
Orders to the UK will not include a VAT invoice. You can request this with our Customer Experience team.
If you're unable to log into your account, please try clear the cache and cookies from your web browser and then try to reset your password. If you are still struggling to access your account, please contact our customer experience team via live chat
We're sorry that you have experienced issues with our website. We'd recommend to ensure you're using a Google Chrome browser for the best experience. Please also try to clear the cache and cookies from your browser, refresh the page and proceed to pa
Discount codes should be applied at basket page only. Any code applied at checkout unfortunately will provide an error message, please go back and apply at basket. Multiple discounts cannot be used together.
You will find your loyalty points at the checkout page before making the payment, you will see the option of Loyalty Points above the payment options. All you have to do is simply select the amount of points you wish to spend and those points will be
Unfortunately we are not offering the recycling scheme at the moment, apologies. We are hoping to have this return in the near future.We are currently changing suppliers for our recycling, but unfortunately don't have a set timeframe for when the sch