You can find our Terms and Conditions here https://www.phd.com/terms-and-conditions

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T&Cs

At this time, our Customer Service team is available exclusively through Live Chat, Email, or our Contact Form. We do not operate a customer service phone line.

<p style="text-align: center;">At this time, our Customer Service team is available exclusively through Live Chat, Email, or our Contact Form. We do not operate a customer service phone line.</p>

Do you have a contact telephone number?

General FAQ's

If you have any further questions or issues, please feel free to get in touch with our Customer Experience team via Live Chat, where they will be more than happy to help! 

Their working hours are:

If you have any questions, please feel free to get in touch with our Customer Experience Team!

PhD Nutrition

General FAQ & T&C's

About PhD

About Us

Amazon or Third-Party Purchase

Our best sellers

Whey Powders - Recommended Use

Smart Range - Recommended Use

Pre-Workout - Recommended Use

Suggested Use

Can I use your products if I'm pregnant?

Can I use your products if I'm under 16?

Can I use your products if I have a medical condition?

Are your products Halal/Kosher Certified?

Are your products suitable for a keto diet?

Do you have a Vegan/Vegetarian certificate?

Gluten Statement

Allergen - Milk

Allergen - Nuts

Flaxseed

Sweetener Statement

Natural Flavourings

Pre-workout / Spirulina pH-sensitive

Proposition 65

Fasting

Which products contain caffeine?

Is PhD Informed Sport?

Best Before Dates

Nutritional Query

Are you still making old Diet Whey flavours?

The item I want to purchase is out of stock

Stock Updates

Lean Protein vs High Protein Lean Matrix

Protein Powders

Multivitamins

Pre-Workout

What's the difference between...

Products

Product Query

Delivery Information UK

Delivery Information ROW

Do you deliver to the USA?

Premier Delivery

Returns Information

Exchange Information

Can I amend my order once this has been placed?

My order arrived damaged/items missing - what do I do?

I haven't received my order - what do I do?

Deliveries, Returns and Order Information

Why Subscribe?

Can I cancel my subscription?

Can I change/amend my order? And how do I do this?

My subscription payment failed, what do I do?

My subscription profile status has changed, what does this mean?

Can I skip a delivery?

Can I subscribe to all products?

Can I combine my subscriptions?

Can I add promotional offers to my order? (codes)

How will I be charged for my order?

Will I be charged for delivery?

How often will I receive my order?

Can I use my loyalty points?

Subscription

Why sign up to PhD +

Team Member Rewards

Athlete Member Rewards

PhD+ Frequently Asked Questions

I'm an Athlete Tier Member

Troubleshooting Questions

Frequently Asked Questions

PhD +

Please follow us

Social Media

How can I trade with you?

Trade with us

Sponsorship

Charity Events

Job Opportunities

Careers

Distributors

Collaboration

What payment method do you accept?

When will I receive my refund?

Do you offer gift vouchers?

Payment Information

Can I use my discount code on products that are on special offer?

Can I use more than one discount code on a single order?

My code isn't working what do I do?

Do you offer any student discounts?

Do you offer military discounts?

Do you offer an NHS discount?

Discounts

How do I earn points?

How do I use my loyalty points to make a purchase?

How do I view my point balance?

Loyalty Points

Payments, Discounts and Reward Points

My order status shows as pending

My order status hasn't changed from ERP Exported

My order is showing as cancelled

I was not signed into my account. Can the order be added to my account?

My payment was taken for my order but I did not receive any confirmation

Will my order come with an invoice?

I can't log into my account

I'm struggling to place an order

Why isn't my discount applying?

How do I apply loyalty points?

Do you still offer the recycling scheme?

General FAQ & T&C's

Categories

General FAQ's

Articles

T&Cs

Do you have a contact telephone number?