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Subscription

Why Subscribe?

At the click of a button choose from a selection of our best selling products to arrive at your door as often as you’d like.Tailor your subscription to your schedule by setting the frequency of the delivery .You can decide to take a break from your s

Can I cancel my subscription?

Of course!. You can cancel, pause or amend your subscription at any time. This can be done by logging in to your account and checking out the subscription tab. Alternatively, our customer service team are always on hand to help. Any changes made 24 h

Can I change/amend my order? And how do I do this?

You can make changes to your order up to 24 hours before dispatch. Don't worry you will receive a reminder via email!

My subscription payment failed, what do I do?

Please bear in mind that we don't accept, Apple Pay, PayPal, Klarna or Reward Points as payment for subscriptions. We will have 3 attempts to take payment for your subscription order. If your order is to fail upon the first attempt, our customer serv

My subscription profile status has changed, what does this mean?

If your subscription profile has changed this may be due to issues with your subscription. Please see the profile status' below. Paused -. If you notice that your subscription has been paused, and you have not made these changes yourself, this means

Can I skip a delivery?

The subscription is completely flexible to suit you, you can skip, pause and/or cancel your subscription 24 hours before your next one is dispatched!

Can I subscribe to all products?

Unfortunately not all of our products are available on subscription. If an item is available for subscription you will see the subscribe and save option on the product page.

Can I combine my subscriptions?

Unfortunately subscription profiles cannot be combined together, we are also unable to add products to a subscription order. You do however have the option of changing the dates on your subscriptions so that they generate on the same date. Please not

Can I add promotional offers to my order? (codes)

Promotional codes aren't applicable with subscription orders. Why? We apply up to 25% off RRP to all subscription orders, to ensure they are the best possible value

How will I be charged for my order?

We accept direct card payment only for subscriptions. Paypal, Klarna, Apple Pay, Google Pay cannot be accepted unfortunately. Orders will be billed via direct debit at the intervals set by you. The payment method used for your first order will be use

Will I be charged for delivery?

You will receive free standard delivery on subsequent orders, regardless of basket value. Please note* If you choose to select Next Day Delivery for your subscription, all subsequent orders will be charged at £4.99 for delivery. If you have a premier

How often will I receive my order?

You can choose how often you would like to receive your order during checkout; starting at monthly frequency. This can also be changed to suit your training schedule. You can view your monthly frequency via your account > my subscription profiles.

Can I use my loyalty points?

Loyalty points can only be redeemed on the first order, they cannot be used on subsequent orders.